Passionate & Interactive since 1999

AMBER Program - Interactive Voice Response System

November, 2010 – February, 2011

Client

  • Asia Diabetes Foundation (ADF)

Background

AMBER (AMBulatory Education Reinforcement) is an ongoing peer support program via telecommunications (specifically the IVR system) to patients with diabetes.

Objectives

  • Provide a telephone-based structured education system to support patients with diabetes

  • Enhance the standard of clinical care, behavioral changes and quality of life in patients with diabetes receiving protocol-driven multidisciplinary care

  • Promoting self-management behaviors in patients with diabetes

Our Unique Services & Achievements

  • Working closely with ADF in developing the IVR System-based structured education system

  • Project-manage and gather program development specification, logics and voice scripts

  • Design database and system architecture

  • Develop real-time result and status reporting web service console